Terms and Conditions of Service

Please read these terms before using our window cleaning services. These terms govern your relationship with Vintolexia, outlining your rights and our obligations as a service provider in Malaysia.

February 5, 2026

Your Acceptance Matters

By using our booking platform or requesting cleaning services, you acknowledge these terms. Continued use of our website or services signifies your understanding and agreement with these conditions set out below.

Key Definitions

To make these terms clear, certain words are defined for consistency.

“Service” refers to all window cleaning and related support provided by Vintolexia.

“User” refers to any individual or entity booking or interacting with our services or website.

“Agreement” is the contract between you and Vintolexia as established by these terms.

“Personal Data” means information collected during bookings or inquiries.

Proper Use of Service

Our services may only be used for legitimate cleaning needs and not for illegal, harmful, or exploitative activity. Abusing or misusing our services will result in immediate termination.

Eligibility

User must be at least eighteen years old or have parental consent to book services. Vintolexia reserves the right to verify age or refuse service if required.

Not suitable for minors without adult supervision.

User Responsibilities

Clients have a duty to provide accurate information and respect scheduled appointments.

Ensure access to relevant areas during the appointment window.
Inform us of fragile items or hazards near the windows prior to service.
Give timely notice if rescheduling is necessary.
Provide valid contact information on booking forms or queries.

Prohibited Uses

Misusing our website or services is not allowed. Examples include:

Submitting falsified information or impersonating others in communications.
Trying to disrupt or damage our systems, website, or equipment in any way.
Using our service for commercial resale or without permission.
Collecting data on other users or our staff without consent.
Engaging in any unlawful or misleading activities when booking or using our service.

Intellectual Property Rights

All content, tools, and materials provided by Vintolexia (including logos and website text) are protected under copyright. Use or reproduction without written consent is prohibited.

User Content Submission

Feedback or reviews you provide may be displayed or used by Vintolexia for marketing or quality purposes, but no private details will be shared publicly.

Your Rights and Responsibilities

We value your feedback and may use anonymized comments to help improve or promote our services.

How We Protect Your Privacy

Your privacy matters. Personal data provided on our website or forms is managed according to Malaysian regulations. For details, see our privacy policy.

View Privacy Policy

Service Disclaimer Notice

While we do our best to deliver high-quality results, factors like weather or window condition can influence outcomes.

Important Information

No statement on this website is a guarantee of results. Outcomes differ depending on each client’s circumstances.

Limitation of Liability

Our liability is limited as strictly as permitted by law. We do not cover indirect or consequential damages arising from service use.

Indemnity

You agree to defend and indemnify Vintolexia against claims arising from your misuse of the service or website.

Resolving Disputes and Issues

We encourage contacting us to settle disagreements amicably. The process, governed by Malaysian law, may involve mediation.

Arbitration

If not resolved informally, disputes will be handled through arbitration as per applicable Malaysian regulations.

Arbitration does not limit your statutory consumer rights.

Online Dispute Resolution Options

Consumers in Malaysia may use available platforms for dispute settlement. Find out more about your options below.

Read about your rights

Severability

If parts of these terms are deemed unenforceable, other provisions remain valid.

Entire Agreement

These terms represent the full agreement between you and Vintolexia regarding window cleaning services.

Governing Law and Jurisdiction

These terms are governed by the laws of Malaysia. Relevant courts have jurisdiction over disputes.

Termination

Vintolexia may end user access or service for misuse or policy breach, as allowed by Malaysian law.

Updates

Clients will be notified if terms are updated. Use of services after changes means you accept the revised terms.

How to Contact Us

For questions or clarification about these terms, reach out via phone, email, or our online form.

Email: content@vintolexia.sbs

Phone: +6016-787 8400

Address: Infinity8 Medini Iskandar, Unit 02-02, Level 2, CIMB Leadership Academy, Jalan Medini Utama 1, Iskandar Puteri, Johor 79200 Malaysia

Effective Date: February 5, 2026

Version: 2.0