Privacy Policy Overview

Your privacy is important to Vintolexia. This policy explains the types of information we collect, how we use and protect it, and your rights under Malaysia’s data protection laws.

Information We Collect

We collect limited personal data to facilitate your bookings, improve our services, and communicate with you effectively.

• Contact details such as your name, email address, and phone number provided when arranging services.
• Information submitted through online forms, including service preferences and feedback.
• Details related to appointment scheduling or rescheduling requests, including preferred dates and times.
• Technical data such as browser type, device, and usage logs for service optimization.

How We Use Your Data

Your data helps us deliver personalised service, handle bookings efficiently, and keep you informed about any service updates.

• To communicate confirmations, reminders, and updates regarding your appointments.
• To address feedback, reschedule appointments, or answer inquiries promptly.
• To improve our website’s security, usability, and content based on anonymous usage patterns.
• To comply with legal obligations required by authorities in Malaysia.

Legal Basis for Data Processing

Vintolexia processes personal data only with your consent or as required by Malaysian law.

Where necessary, we rely on your active consent or the fulfilment of a contract with you. We also process data according to regulatory and security obligations.

Sharing Information

We do not sell your information. Data is only shared when needed to deliver services or by law.

• Service partners who assist us, such as payment processors or scheduling applications, will only access data necessary for your service.
• Authorities may receive data if required for safety or compliance reasons.
• All parties handle your data securely and are bound by confidentiality obligations.

Data Security

We use secure systems and restrict data access within our team to safeguard your information. Our data policies are regularly updated to align with Malaysian privacy standards and best practices.

Your Rights

You have clear rights regarding personal information, including access and correction.

• Request access to your stored personal data at any time.
• Ask for corrections or updates to inaccurate or out-of-date information.
• Request deletion of your data, unless retention is legally required.
• Withdraw consent for processing when our legal basis is your consent.

Cookies and Tracking

Cookies enhance your browsing experience, help us understand site usage and tailor content. Cookies can be managed or disabled in your device settings.

See Cookie Policy See Cookie Policy

Contact Us

If you have questions or want to exercise your rights, reach out to our team by phone or email. We respond promptly to all requests relating to privacy matters.

Policy Change Updates

We may update this policy to reflect changes in legal or operational requirements. Significant updates will be communicated to users.